1. Driver Accountability
1.1. Drivers must be between the age of 18 to 75.
1.2. Drivers must have experience riding a bike. Our staff may cancel bookings if a driver is deemed unable to operate thebike safely.
1.3. Helmets are mandatory for both drivers and passengers when riding a motorized bike. If your helmet is lost or damaged, contact Customer Care for a replacement. Always wear a helmet while riding.
1.4. Drivers must possess a valid Driver’s License. Depending on your nationality and location, an internationalDriver’s License may also be required. Ensure these documents are valid and in order. Bikes and helmets must besecured when not in use.
1.5. Park only in designated areas. Do not park on private property without the owner’s permission.
1.6. Ensure all group members have the necessary travel documents as required by local regulations.
1.7. It is strongly recommended to obtain appropriate travel and medical insurances. Getting travel insurancewhich covers any potential disadvantages during your holiday including illness, injury, death, 3rd party damage andcancellations is advisable.
2. Comprehensive Guidelines for Bike Use
2.1. Our bikes are delivered with a full tank of petrol and must be returned in the same condition. If the fuel tank is notfilled to capacity upon return, a refueling charge and handling fee will apply.
2.2. Within four hours of accepting your reserved bike, you can switch to another bike, subject to availabilityand a one-time limit. Upgrades will incur additional charges, while downgrades will refund the price difference.
2.3. Our bikes are meticulously maintained and designed exclusively for smooth road journeys. Please avoid takingthem off-road or onto sandy beaches.
2.4. Please note, we cannot issue refunds for the problems related to documentation or other travel-related problems, such as canceled or delayed flights.
2.5. If the bike you reserved is unavailable due to unforeseen circumstances, we will offer a comparable or upgraded bike at no extra charge.
2.6. Use both brakes smoothly, reduce speed before turns, avoid sudden stops, and keep the throttle closed on descentsto maintain control of the scooter.
2.7. Our staff is authorized to provide only the services specified on our website and brochure.
2.8. Complaints raised after the client's departure will not be taken into consideration.
2.9. We are not liable for failure to fulfill our obligations due to circumstances beyond our control, such as power failures, fires, floods, epidemics, wars, riots, and terrorism.
3. Pick-up & Drop-off Services
3.1. Enjoy our hassle-free drop-off and delivery service right to your rental spot. While we strive to be punctual,please note that delivery times are approximate, especially in busy tourist areas where logistics can be challenging. In some cases, delivery may take over 3 hours. Thank you for your understanding.
3.2. We offer free delivery and self-pickup service throughout most of Bali with a minimum 3-day rental reservation,specifically, locations such as Pererenan, Canggu, Berawa, Kerobokan, Seminyak, Legian. Our delivery and pickupservice is available in over 53 areas in Bali, including Denpasar, Nusa Dua, Pandawa, Sanur, Tanah Lot, Ubud(wide area), Uluwatu, and Ungasan. For information on special rates, please visit our website in the a Delivery &Collection section.
3.3. If you choose to leave your bike at your accommodation for drop-off without being present, please ensure it issecurely stored. Take 5 detailed photos of the bike: front view, left side, right side, rear view, and the fuel indicator. If thebike has storage under the seat, please photograph it to confirm that the helmet and other accessories are safely stowed.Leave the keys with the receptionist or duty manager, and inform us of the specific hotel staff member who has acceptedthem. Under no circumstances is it allowed to leave the bike in unsupervised areas.
3.4. The bike must be returned on time. Late returns may incur additional charges. Please adhere to the agreed returntime or notify us at least 48 hours in advance if you need to extend your rental. To extend your rental period, contactus via WhatsApp or email. If you encounter any issues or if the bike becomes unrideable, please inform Customer Careimmediately.We will promptly repair or replace the bike.
4. Payment System, Security Deposit, Insurance excess/Own Risk
4.1. We do not accept cash payments and will never ask you to hold your passport in escrow. We accept payments in150 different world currencies. Our system supports a wide range of currencies for the convenience of our clientsworldwide. Payments are accepted through providers such as MasterCard, Visa, American Express, PayPal, Apple Pay,Goole Pay on our website.
4.2. Prices are subject to change, but the latest prices are always displayed on our website. Once a booking is made and payment is completed, the price is fixed.
4.3. Your signature on the rental agreement authorizes us to collect the final total expenses from your account or from the specific organization that issued the card.
4.4. A 100% prepayment of the rental fee is required before the start of the rental. The full amount is required before the pickup/arrival date.
4.5. Rental rates are calculated on a 24-hour basis.
4.6. If you have not selected an insurance package, we will authorize a $750 Security deposit on your credit card for potential bike damages.
4.7. During bike handover, you may be requested to present the credit card used for online booking and your passport for verification.
4.8. In some cases, we reserve the right to refuse the bike rental service without providing a reason. In such cases, allpreviously paid amounts will be refunded to your card.
4.9. We operate on principles of honesty and ask our customers to treat our bicycles and accessories with respect. Ifyou have opted for our insurance package, there is an Excess/Own Risk condition of $95, which is the maximum amountyou will pay for damage/theft of the bike.
4.10. With our cancellation insurance, canceling a booking 24 hours before the rental start gives the right to a refund of the rental fee, minus the insurance premium and bank fee.
4.11. Without our cancellation insurance, you have the option to reschedule for another date or transfer yourreservation to another individual, based on availability and with at least 24 hours’ notice before the rental starts.
4.12. If you cancel the reservation within 24 hours before the rental, the previously paid rental amount is non-refundable.
4.13. All prices are quoted and processed in USD unless otherwise specified.
5. Damage Fee Structure& Reimbursement Policies:
5.1. If any accidents occur, please notify Customer Care immediately. We will promptly arrange a replacementbike and assist with filing a police report if necessary. Please be aware that our insurance policy does not coverincidents involving alcohol consumption, underage riders, or individuals without a valid driver’s license. It is crucial tocontact us immediately in case of an accident, without waiting until the following day.
5.2. In case of an accident, the entire damage deposit will be temporarily charged to your credit card until repair estimates are assessed.
5.3. In the event that a client's fault renders our motorcycle unroadworthy due to an accident, the rental contractisterminated immediately without eligibility for a refund. Clientswill receive notification of repair costs andany potential refunds promptly via email or phone, with refunds processed immediately. This condition is waived for clients who choose to enroll in our Motorbike Insurance.
5.4. We do not assume responsibility for any damages, losses, injuries, or fatalities incurred by renters, their passengers, or any other parties involved in accidents while using our motorbikes.
5.5. Drivers are accountable for any tire damage incurred.
5.6. Drivers are liable for any property damage not covered by motor vehicle insurance, except for damages caused by road traffic accidents.
5.7. The use of the phone holder is at your own discretion. Please ensure your phone is securely mounted when using the holder. We are not responsible for any damage to your phone.
6. Indonesian customers renting with GFS-BIKE in Bali must provide:
· Proof of Hotel Booking: A valid booking confirmation for a 3-5 star hotel.
· Proof of Flight: A valid booking confirmation for a round-trip flight departing from Bali.
· Identification Photos: Clear photos of the original:
o KTP (Kartu Tanda Penduduk / ID Card)
o NPWP (Nomor Pokok Wajib Pajak / Taxpayer ID Number)
o Family Card (Kartu Keluarga)
o SIM (Surat Izin Mengemudi / Driver's License)
6.1. Security Deposit and Payment
· Security Deposit: A refundable security deposit of IDR 2,000,000 is required.
· Local Currency Only: For local customers residing in Indonesia, payment is available only in Indonesian Rupiah (IDR).
· Payment Methods: Payments can be made via local payment systems, by QR code, or through bank transfers to accounts in Indonesia.
7. Additional Rental Terms and Conditions
7.1. Geographical Restrictions
Bikes are not permitted to be taken off the main island of Bali.
7.2. Fines and Traffic Violations
Customers are responsible for any fines issued by the Bali police or received from the ATSD system during the rental period. This includes violations such as speeding, red light violations, or failure to wear a helmet. Photo evidence will be provided upon request. Always wear a helmet while riding.
7.3. Required Documents
The bikes are delivered with original registration and tax documents (STNK). You must always have this document with you when using the motorcycle to comply with local regulations. A fine of $10 will be charged in case of loss of these documents.
7.4. Fuel Return Policy
If you fail to return your bike with a full tank, you will incur a handling fee of $5 plus the cost to refill the petrol at prevailing rates Pertamina rates for Pertamax Provincie Bali rates which can be found here.
7.5. Lost, Stolen, or Damaged Items
If any accessories are stolen, lost, or damaged during your rental period, the retail value will be charged to your credit card.
|
Item |
Retail Value in Bali |
|
Helmet |
$24.95 |
|
Medical Kit |
$14.95 |
|
Phone Holder |
$9.95 |
|
Wallet (or key pouch/case) |
$55.00 |
In the event of a lost key, the following charges will apply:
|
Key Type |
Replacement Fee |
Applicable Models |
|
Mechanical key |
$35 |
All other models |
|
Smart Key (Keyless) |
$75 |
Honda ADV and Honda Scoopy |
7.6. Alcohol and Driving
If you've consumed alcohol at a restaurant, bar, or club, please refrain from driving. Instead, opt for a taxi or ride as a passenger with a sober friend. If you need to leave the bike, contact Customer Care to arrange for its return to your villa or hotel.
7.7. Compliance with Law
We do not assume responsibility for any unlawful conduct or actions contrary to the laws of the Republic of Indonesia.Ride responsibly and enjoy your ride with GFS-Bike! For any queries or assistance, our friendly Customer Care team is here to help.