Rental agreement

• Drivers must be between 18 and 75 years old and be able to operate the scooter safely.
• Helmets are mandatory for both the rider and passenger.
• When unattended, the scooter must be locked and all accessories kept secure.
• Drivers must carry a valid home-country driving licence and a valid International Driving Permit (IDP), where required by Indonesian law.
• Drivers are responsible for following local traffic laws and paying any fines resulting from violations during the rental.
• Never ride after consuming alcohol or using drugs. Contact Customer Care if you need assistance returning the scooter safely.
• Park only in permitted areas and do not use private property without permission.
• We strongly recommend appropriate travel and medical insurance.

• Motorbikes are provided with a full tank and must be returned with a full tank.
• We recommend a free test ride before completing your rental. Once the rental has started, payments are non-refundable unless otherwise stated in these Terms.
• If the scooter is unsuitable, contact Customer Care. Subject to availability, another model may be offered within three hours of the rental start. Any price difference will be confirmed beforehand.
• Refunds are not provided for problems with personal travel documents, cancelled flights or delayed flights, except where covered by Cancellation Insurance.
• Scooters are for normal paved-road use only. Off-road and sandy-beach riding are not permitted.
• If your reserved scooter becomes unavailable, we may provide a comparable or upgraded model at no additional rental charge.
• Report service problems or complaints to Customer Care as soon as possible.
• We are not responsible for delays or failure to provide services caused by circumstances beyond our reasonable control.

• Delivery and collection times are estimates and may change due to traffic, weather, demand or other circumstances. In some cases, delivery may take more than three hours.
• If you leave the scooter at your accommodation for collection without being present, leave it in a secure location, take clear photos of the scooter and fuel level, photograph the items under the seat, and leave the key with reception or the duty manager.
• Never leave the scooter or keys in an unsecured location.
• Contact us as soon as possible if you cannot return the scooter on time. Additional rental charges may apply.
• Rental extensions are subject to availability and confirmation by Customer Care.
• If the scooter becomes unsafe or cannot be ridden due to a mechanical problem, contact Customer Care immediately.

• We do not accept cash and never hold your passport as security.
• A 100% prepayment is required before the rental begins.
• Payments can be made using the methods available through our website or authorized payment system.
• Once your booking is confirmed and paid, the rental price is fixed. Additional services, extensions, fines, fuel, damage or other applicable charges may be added separately.
• By accepting these Terms and/or signing the Rental Agreement, you authorize us, where permitted, to charge amounts properly due under your rental.
• Rental rates are calculated on a 24-hour basis unless otherwise stated during booking.
• We may request the payment card used for booking and identification during handover.
• International rental prices are generally processed in USD. Other displayed currencies may be converted from USD.
• Eligible Indonesian customers may pay in IDR using available local payment methods.

Motorbike Insurance

• If you purchase Motorbike Insurance, a USD 95 insurance deductible (franchise) applies to each covered incident.
• For damage or theft covered by Motorbike Insurance, your financial responsibility is limited to the USD 95 insurance deductible (franchise) per incident, subject to the insurance terms and exclusions.

When Insurance Does Not Apply

Insurance does not apply if:

• the rider was under the influence of alcohol or illegal drugs;
• the rider did not meet the age requirements;
• the rider did not have the legally required driving licence or permit;
• the scooter was used in violation of these Terms; or
• an accident, theft or other incident was not reported promptly.

Motorbike Insurance does not include third-party liability, personal injury, medical, health or travel insurance.

Without Motorbike Insurance

• A security deposit of USD 750 may be authorized or charged.
• Without Motorbike Insurance, your liability for damage or theft may exceed the security deposit.

• Cancellation Insurance is optional and must be purchased during booking under the applicable conditions.
• With Cancellation Insurance, if you cancel your booking before the rental period begins, you will receive a full refund of the amount paid for the rental. The Cancellation Insurance fee is non-refundable.
• Cancellation Insurance is valid only if you cancel your booking before the rental period begins. Once the rental has started, Cancellation Insurance no longer applies. No refund is provided for early termination or unused rental days.
• Without Cancellation Insurance, payments are non-refundable. You may request to transfer or freeze the reservation, subject to applicable conditions.

• Report any accident, theft or significant damage to Customer Care immediately.
• If a customer-caused accident makes the scooter unsafe to ride, the rental may be terminated. Unused rental time is not automatically refundable.
• If you purchased Motorbike Insurance, covered damage or theft is subject to the USD 95 deductible and applicable exclusions.
• If the scooter is towed, impounded, confiscated or detained due to the customer's actions, the customer is responsible for the related costs.
• To the extent permitted by law, we are not responsible for personal injury, medical expenses or losses arising from use of the scooter.
• Customers are responsible for tire damage caused during the rental, except for normal wear or defects not caused by the customer.
• Phone holders are used at the customer's own risk. Customers are responsible for securing their phones properly.

Lost, stolen or damaged accessories and keys may be charged at their applicable replacement cost.

• Honda Smart / Keyless Key: USD 55
• Yamaha Mechanical Key: USD 35
• Key Wallet / Pouch / Case: USD 35
• Helmet: USD 24.95
• Medical Kit: USD 14.95
• Phone Holder with Charger: USD 14.95
• Licence Plate: USD 24.95 each

If the actual replacement cost is higher due to supplier, manufacturer, government or administrative charges, the applicable actual cost may be charged where permitted.

• Scooters are provided with a full tank and should be returned with a full tank.
• If the tank is not full, a USD 5 handling fee plus the actual fuel cost will apply.
• Fuel cost is based on the applicable Pertamina fuel price in Bali at the time of refuelling.

• Customers are responsible for traffic, parking, police and authorized camera fines incurred during the rental.
• If we receive an official fine relating to your rental, we may forward it to you and charge the applicable amount where permitted.
• The STNK and other supplied motorbike documents must remain with the scooter as required by Indonesian regulations.
• A USD 10 administrative/replacement charge may apply for a lost STNK or other supplied document, plus any applicable official replacement costs.

• Scooters may not leave the main island of Bali without our prior written authorization.
• Scooters must not be used for illegal activities or in violation of Indonesian law.
• Customers are responsible for complying with applicable laws during the rental.
• If one provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue to apply where permitted by law.
• If translated versions differ, the English version prevails.

Indonesian customers may be asked to provide additional documents for identity, payment and rental verification, including KTP, NPWP, Family Card, SIM, accommodation or travel information where applicable.

Security Deposit

A refundable security deposit of IDR 2,000,000 applies to eligible local bookings where required. The deposit is subject to scooter inspection and settlement of any outstanding charges.

Payments

Indonesian resident bookings processed through our local payment system must be paid in IDR using available local payment methods, including QR payment or bank transfer where supported.

Contact Customer Care promptly for:

• accidents, damage or theft;
• mechanical problems;
• lost keys or accessories;
• late returns or rental extensions;
• delivery or collection problems; or
• any other significant rental issue.

Prompt reporting helps us provide assistance and properly document the issue.

Ride safe, party smart! ❤️