At GFS-Bike, protecting your personal information is an important part of delivering a safe, reliable, and transparent motorbike rental experience.

This Privacy Policy explains how GFS-BIKE BY GLOBAL GO PTE. LTD. ("GFS-Bike", "we", "our", or "us") collects, uses, protects, stores, and shares personal information when you visit our website, make an online reservation, rent a motorbike, or communicate with our team.

We are committed to handling personal data responsibly and in accordance with Singapore's Personal Data Protection Act 2012 (PDPA) and other applicable privacy laws.

This Policy applies to our website at https://gfs-bike.com, our online reservation platform, customer support services, and related motorbike rental activities.

Company Details

• Legal Name: GFS-BIKE BY GLOBAL GO PTE. LTD.
• Registration Number: 202441981R
• Jurisdiction: Singapore
• Website: https://gfs-bike.com

We collect information necessary to process your reservation, verify your eligibility to rent a motorbike, provide our services, and meet applicable legal obligations.

Identity and Contact Information

This may include your full name, nationality, date of birth, email address, telephone number, passport or identification details, driving licence, International Driving Permit, and accommodation or delivery address.

Booking and Rental Information

We may collect your reservation reference, selected motorbike, rental dates, delivery and return locations, selected accessories, insurance options, rental extensions, cancellations, and communications relating to your booking.

Payment Information

We maintain transaction records, including payment amounts, payment status, refunds, security deposits, outstanding charges, and payment disputes.

Card payments are handled through authorised payment service providers. We do not require customers to send full card numbers, card security codes, or banking passwords to our support team.

Technical Information

When you use our website, technical information may be collected, including your IP address, browser type, device information, pages visited, and website interaction data.

Vehicle and Incident Information

During a rental, we may process vehicle inspection records, photographs, GPS information, accident reports, damage assessments, and other records necessary to administer the rental agreement.

We process personal information for specific purposes connected with our services.

These include confirming reservations, delivering and collecting motorbikes, verifying customer documentation, processing payments, administering insurance arrangements, and providing customer assistance.

We may also process information to prevent fraud, protect our rental fleet, investigate accidents or theft, resolve payment disputes, maintain financial records, and comply with applicable legal requirements.

Customer information may be used to improve our website and booking experience.

We may send promotional communications where permitted by law and subject to any required consent.

Where consent is required, we will obtain it. In other circumstances, we process information on a basis permitted under applicable law.

When you make a reservation through GFS-Bike, we use the information you provide to create and administer your booking.

Before handing over a motorbike, we may verify your identity, driving eligibility, reservation details, and payment confirmation.

Additional documentation may be requested when reasonably necessary to prevent fraud, meet legal requirements, or establish eligibility under our rental conditions.

Information collected during verification is used for rental administration, security, and compliance purposes.

We do not use identity documents for unrelated marketing activities.

Certain GFS-Bike motorbikes are equipped with GPS tracking technology to support fleet security and operational management.

GPS systems may collect vehicle location, movement history, device status, and related technical information.

We use GPS data to:

• Protect rental vehicles against theft or unauthorised use.
• Locate motorbikes when roadside assistance is required.
• Coordinate vehicle recovery and operational support.
• Investigate reported accidents, theft, or damage.
• Resolve rental disputes and support insurance-related investigations.
• Maintain fleet security and operational efficiency.

GPS tracking may remain active during the rental period, including while a motorbike is parked.

Access to GPS information is restricted to authorised personnel and service providers with a legitimate operational need.

We do not sell individual customer GPS histories to advertising companies or data brokers.

GPS information may be disclosed to competent authorities, insurers, or authorised service providers where necessary and legally permitted.

GFS-Bike uses authorised third-party payment providers to facilitate online transactions.

Depending on the payment method selected, payments may be processed through Stripe, Braintree, digital wallets, or supported local payment systems.

Payment providers may independently process certain personal and financial information under their own privacy policies.

We maintain transaction records for payment confirmation, accounting, refunds, security deposits, chargeback management, fraud prevention, and compliance.

Where permitted by law and authorised under the rental agreement, relevant payment information may also be used to administer outstanding rental charges and other amounts due.

We do not sell payment information or use customers' financial records for unrelated commercial purposes.

Where a customer selects an insurance option or an incident occurs during the rental period, we may process relevant personal and rental information.

This may include accident descriptions, photographs, vehicle inspection reports, repair estimates, GPS records, insurance documentation, and communications relating to the incident.

Such information is used to assess incidents, administer insurance arrangements, determine contractual liabilities, resolve disputes, and establish or defend legal claims.

Relevant records may be shared with insurers, professional advisers, authorised repair providers, or competent authorities where necessary and permitted by law.

Our website may use cookies and similar technologies to maintain essential functionality, support secure reservations, and improve the online experience.

Cookies are small files that websites may store on your device.

Essential cookies may be used to maintain booking sessions, support website security, and enable necessary website features.

Where enabled, optional analytics technologies may help us understand visitor activity, website performance, and how customers interact with our services.

Marketing technologies, if implemented, may be used to measure advertising performance and support relevant promotional activities.

We will provide appropriate information and obtain consent for non-essential technologies where required by applicable law.

You can manage cookies through your browser settings and any cookie preference controls made available on our website.

Disabling essential cookies may affect certain website or reservation functions.

We work with external providers to deliver and maintain our services.

These may include reservation management platforms, payment processors, website hosting companies, GPS tracking providers, insurance administrators, customer support platforms, and authorised operational partners.

We share only information reasonably necessary for the services being performed.

We take appropriate steps to require service providers acting on our behalf to protect personal information, maintain confidentiality, and process data for authorised purposes.

Some service providers may process information independently under their own privacy policies.

We do not sell customer personal information to third-party data brokers.

GFS-Bike serves international customers and operates rental services in Indonesia through a Singapore-registered company.

To provide our services, personal information may be accessed, processed, or stored outside Singapore.

International processing may involve reservation systems, payment providers, cloud infrastructure, GPS platforms, and authorised operational personnel.

When transferring personal data outside Singapore, we take appropriate steps to ensure that it receives a standard of protection comparable to that required under the Singapore PDPA, as applicable.

These safeguards may include contractual obligations, access restrictions, confidentiality measures, and appropriate technical protections.

We take reasonable measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss.

Our security practices may include secure communications, access controls, authentication procedures, restricted employee permissions, software maintenance, and appropriate organisational safeguards.

Customer information is made available only to authorised personnel and service providers who require access for legitimate business purposes.

Although we work to protect personal information, no electronic storage or transmission method can be guaranteed to be completely secure.

We review our security arrangements and take appropriate action when risks or incidents are identified.

We retain personal information only for as long as necessary for the purposes for which it was collected, or as required or permitted by applicable law.

Retention periods depend on the nature of the information.

Reservation and transaction records may be retained for customer support, financial reporting, taxation, and dispute resolution.

Identity verification records are retained where necessary for legitimate rental administration and compliance purposes.

GPS and incident records may be retained for fleet security, insurance investigations, contractual disputes, or legal proceedings.

When personal information is no longer required, we take reasonable steps to securely delete it, anonymise it, or otherwise prevent its association with identifiable individuals.

We respect your rights regarding personal information.

Subject to applicable law, you may request access to personal data we hold about you, ask us to correct inaccurate information, or withdraw consent for processing activities that rely on consent.

Depending on applicable legal requirements, additional rights may be available.

To protect your information, we may request identity verification before responding to a privacy request.

We will respond within the periods required by applicable law and explain any applicable restrictions or exceptions.

Withdrawing consent may affect our ability to provide certain services where the information is necessary for rental administration or contractual obligations.

Withdrawal does not invalidate earlier lawful processing or prevent processing that remains permitted or required by law.

We use customer contact details to send essential service communications, including booking confirmations, payment notifications, rental updates, and safety-related information.

Where permitted, we may also provide information about promotions, special offers, and new services.

Customers may opt out of marketing communications using the unsubscribe mechanism provided or by contacting us.

Marketing preferences do not affect essential communications relating to active reservations, payments, or rental obligations.

Our website may include links or integrations with third-party services.

These may include payment platforms, mapping services, communication providers, and other external websites.

Third-party services may operate under their own privacy policies and data processing practices.

We encourage customers to review the privacy information provided by external services before submitting personal information.

We are not responsible for the independent privacy practices of third-party websites outside our control.

GFS-BIKE BY GLOBAL GO PTE. LTD. is responsible for managing personal data under its control in accordance with applicable data protection obligations.

We maintain a designated contact for privacy enquiries and requests.

If a personal data security incident occurs, we will assess the incident, take appropriate remedial measures, and notify affected individuals or relevant authorities where required by law.

We may update this Privacy Policy to reflect changes in our services, technology, internal practices, or legal obligations.

The latest version will be published on our website with an updated revision date.

Where required by law, we will provide additional notice or obtain consent before implementing material changes to personal data processing.

For questions about this Privacy Policy, requests to access or correct personal data, or other privacy-related matters, please contact us.

GFS-BIKE BY GLOBAL GO PTE. LTD.

• Company UEN: 202441981R
• Jurisdiction: Singapore
• Privacy Enquiries: support@gfs-bike.com
• General Enquiries: info@gfs-bike.com
• Website: https://gfs-bike.com

Please include "Privacy Request" in the subject line of your email so that your enquiry can be directed appropriately.

We will review and respond to privacy-related requests in accordance with applicable data protection laws.